Returns & Refund Policy

At Classycouture, managed by Tintvision Solutions Private Limited, we strive to provide a smooth and convenient shopping experience. In this document, “we,” “us,” and “our” refer to Tintvision Solutions Private Limited, while “you,” “your,” and “user” refer to our valued customers. By placing an order on our website, you agree to the return and refund terms stated below. If you need to send back an item, our return conditions are clearly outlined for your reference.

Eligibility for Returns

• Products must be unused, unwashed, and maintained in their original condition with all tags, labels, and packaging intact.
• All tags, labels, and packaging must be returned exactly as received.
• Items that have been worn, washed, or altered in any manner will not qualify for return.
• Return requests must be raised within 48 hours from the date of delivery. To begin the return process, please contact our customer service team within this period.
• Items that fail to meet these criteria will not be accepted for return.

How to Initiate a Return

Step 1: Initiate a Request
Send an email with your Order ID and reason for return tintvisionsolutions@gmail.com.

Step 2: Share Supporting Photos
If the product is damaged, defective, or incorrect, attach clear images displaying the issue to ensure faster processing.

Step 3: Follow the Return Instructions
Once your return request has been approved, we will provide you with the necessary instructions to proceed.

We reserve the right to decline any return that does not comply with our stated guidelines.

Refund Process & Timeline

After we receive the returned product, it will be inspected to confirm that it meets our return requirements. You will be informed whether your refund request has been approved or rejected. If approved, the refund will be credited to your original payment method within 5–7 business days. A confirmation email will be sent once the refund has been processed.

Partial Refund Guidelines

If a returned item only partially satisfies the return conditions (for example, minor damage or missing packaging), we may issue a partial refund at our discretion.

Damaged, Defective, or Wrong Product

If you receive a product that is damaged, defective, or different from what you ordered, please submit a return request within 48 hours of delivery. Kindly provide clear photos or videos of the issue via email so we can address it promptly.

Need Assistance?

For any queries or support regarding returns or refunds, please contact our customer service team at tintvisionsolutions@gmail.com.

Thank you for choosing Classycouture. We value your trust and remain committed to ensuring your shopping experience is exceptional.